We ordered a power supply to fix our DELL computer from DiscountElectronics.com. The power supply arrived as refurbished when the web site did not indicate it was anything but new.
When we complained we were told we could return it for a 15% restocking charge. We mailed it back losing $10 of our own to ship it back, but when it arrived they informed us that the person we talked to was not authorized to process an RMA and they weren't going to credit us any money.
So, they kept the power supply to sell another day and gave us zero money back.